Effective Date: 20 November 2024

Last Updated: 20 November 2024

At WTC Services Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and store your data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

What Information We Collect

We may collect and process the following information:

1. Personal Information

This includes:

• Name, email address, billing address, shipping address, phone number.

• Payment details, such as credit/debit card information (processed securely by third-party payment providers).

• Information provided during registration, purchases, or while interacting with our services (e.g., survey responses or customer support inquiries).

2. Usage Data

This includes:

• Your IP address, browser type, device type, operating system, and referring URLs.

• Details of your visits to our website, including pages viewed, time spent, and links clicked.

• Location data and preferences, where available.

3. Cookies and Tracking Technologies

Cookies are small data files stored on your device that help us improve website performance and tailor your user experience. See the Cookies Policy below for more details.

How We Use Your Information

We use your data for the following purposes:

1. To Process Orders and Deliver Services

• Managing your purchase, processing payments, and fulfilling product or service orders.

• Providing access to digital courses, communities, and memberships.

2. To Communicate with You

• Sending transactional emails related to your order or service (e.g., confirmation, updates, reminders).

• Sharing newsletters, marketing emails, and promotional content (with your explicit consent).

3. To Improve Your Experience

• Personalizing website content based on your preferences and browsing behavior.

• Analyzing website traffic to improve functionality, user experience, and marketing efforts.

4. To Comply with Legal Obligations

• Maintaining records for tax, legal, and accounting purposes.

• Responding to legal requests or regulatory requirements.

GDPR Compliance

If you are located in the United Kingdom or the European Union, you are entitled to the following rights under GDPR:

Your Rights

1. Access and Portability: You can request a copy of the personal data we hold about you in a commonly used electronic format.

2. Correction: You can request that inaccurate or incomplete information be corrected.

3. Erasure (Right to Be Forgotten): You can request the deletion of your personal data when it is no longer necessary for the purposes collected.

4. Objection to Processing: You can object to the processing of your data for direct marketing or other purposes where processing is based on legitimate interests.

5. Restrict Processing: You can request that we limit the processing of your data under specific circumstances.

6. Withdrawal of Consent: You can withdraw your consent for marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.

7. Complaints: You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise your rights, contact us at info@elitaconsulting.com. We will respond within 30 days as required by GDPR.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined above, including:

• Fulfilling our obligations for tax and accounting purposes.

• Resolving disputes and ensuring compliance with legal requirements.

When data is no longer needed, it will be securely deleted or anonymized.

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They allow us to recognize your device, track your browsing behavior, and improve your user experience.

Types of Cookies We Use

1. Essential Cookies

• These are necessary for website functionality (e.g., login sessions, shopping cart functionality).

2. Performance and Analytics Cookies

• These help us understand how you interact with our website, so we can improve functionality and user experience.

3. Marketing Cookies

• These are used to deliver personalized ads and promotional content.

Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may limit your access to certain features of our website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Third-Party Sharing

We may share your data with trusted third parties, including:

• Payment Providers: For secure payment processing.

• Marketing Platforms: For email campaigns and newsletters (e.g., Mailchimp, ConvertKit).

• Analytics Tools: For website performance analysis (e.g., Google Analytics).

These third parties are required to handle your data securely and in compliance with GDPR.

Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encrypted payment transactions.

• Secure servers and firewalls.

• Regular monitoring for potential vulnerabilities.

Despite these measures, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

WTC Services Limited

Email: info@elitaconsulting.com

Effective Date: 20 November 2024

Last Updated: 20 November 2024

By purchasing products or services from WTC Services Limited (“we,” “us,” or “our”), you agree to these Terms and Conditions.

Non-Refundable Products and Services

Due to the nature of our products and services, all sales are final and non-refundable. This policy ensures the integrity of our offerings and reflects the value provided. This includes but is not limited to:

• Digital Courses and Downloadable Materials: Once purchased, access to digital courses, e-books, templates, and other downloadable resources cannot be refunded under any circumstances.

• Community Memberships: Membership fees are non-refundable. However, memberships can be canceled in accordance with the cancellation policy outlined under Payment Terms.

• Strategy Calls and Associated Deliverables:

• Strategy calls can be canceled and refunded if the cancellation request is made at least 48 hours before the scheduled call.

• Cancellations made less than 48 hours before the call are non-refundable.

• Once a strategy call has taken place, all payments are final, and any associated deliverables (e.g., Strategy Blueprints) are non-refundable.

• Websites, Sales Funnels, and Other Digital Services: Once work has commenced or deliverables have been provided, all payments for these services are final.

• Service Packages: Pre-purchased packages for services such as consultations, audits, or custom work are non-refundable once payment is received.

Rescheduling and Cancellations

• Strategy Calls:

• Calls can be rescheduled up to 48 hours prior to the scheduled time.

• Rescheduling requests made less than 48 hours before the call are subject to availability and are non-refundable if the call cannot be rescheduled.

• Once the call has taken place, no refunds will be issued.

• Community Memberships and Subscriptions:

• Memberships may be canceled in accordance with the Payment Terms but are non-refundable for any billing cycle that has already begun.

• Membership access will remain active until the end of the billing cycle.

Liability

• No Warranty: WTC Services Limited provides its products and services “as is” and makes no guarantees regarding results, outcomes, or performance.

• No Liability: To the fullest extent permitted by law, Elita Consulting is not liable for any loss, damage, or injury arising from the use of its products, services, or strategies.

• Client Responsibility: It is the client’s responsibility to ensure compatibility with their systems, follow provided guidelines, and implement strategies as outlined.

Intellectual Property

• All materials, content, and intellectual property provided by any trading name or brand within WTC Services Limited—including but not limited to courses, videos, templates, resources, blueprints, written materials, community content, and digital products—remain the sole property of WTC Services Limited.

• Prohibited Uses:

• Redistribution, resale, unauthorized sharing, or reproduction of any materials is strictly prohibited unless explicit written consent has been provided by Elita Consulting.

• This includes sharing login details, uploading content to public or private platforms, or distributing materials to third parties.

• License of Use:

• Upon purchase, you are granted a single-user, non-exclusive license to access the materials for personal use only.

• This license does not grant ownership or rights to use the materials for any commercial purpose.

• Legal Action: Elita Consulting reserves the right to pursue legal action and claim damages for any unauthorized use, distribution, or infringement of its intellectual property.

Payment Terms

By purchasing products or services from WTC Services Limited, you agree to the following payment terms:

1. Upfront Payments

• All upfront payments must be made in full at the time of purchase unless otherwise agreed upon (e.g., Buy Now, Pay Later options).

• Buy Now, Pay Later options are offered at the discretion of WTC Services Limited and must be adhered to as per the terms of the chosen payment provider.

• Once payment is completed, access to the product or service will be provided as outlined in the product description.

2. Payment Plans

• Payment plans are available for select products and services and must be agreed upon at the time of purchase.

• By enrolling in a payment plan, you commit to completing all payments as scheduled. No cancellations or terminations of the payment plan will be accepted after purchase.

• Failure to complete payments as agreed may result in:

• Suspension or termination of access to the product or service.

• Referral of unpaid balances to a collections agency or legal action, with all associated fees and charges being the responsibility of the client.

3. Subscriptions

• Subscriptions are billed on a recurring monthly basis and are charged in advance.

• Your subscription starts on the date of purchase, and the billing cycle will recur on the same date each month (e.g., purchase on the 20th, next charge on the 20th of the following month).

• Subscriptions can be canceled at any time but must be canceled at least one day before the next billing date to avoid being charged for the following month.

• There is no pro-rata refunding or partial cancellation for unused time in the billing cycle. Your access will remain active until the end of the current billing period.

4. Late or Failed Payments

• If a payment fails or is not received by the due date:

• Access to the product, service, or subscription may be suspended until payment is received.

• WTC Services Limited reserves the right to terminate the agreement and pursue outstanding balances through collections or legal means.

• Clients are responsible for any fees incurred as a result of late or failed payments, including but not limited to bank fees, transaction fees, or legal costs.